FAQ

Quesitons and Answers

Does the house have any vis-a-vis ?

The houses do not have any vis-a-vis. They have private lanes, parks, parking, heated pools and spa if noted

Is the pool heated?

All of our pools are heated and are private to each house. The thermostat is set for 30°c

Do you provide enough sun loungers?

There are enough loungers around the pool for each guest.

What pool toys are provided?

Our guests can enjoy the use of 2 swim noodles, mask and snorkel, dive sticks and 2 lilos.

What is mobile coverage like?

The signal is good but will of course depend on your carrier. Orange seems to be the best

What are the closest airports?

Bergerac is 40km away and Bordeaux is 146km.

Directions from Bergerac

Directions from Bordeaux

How do I find the Dezie Domain ?

Detailed directions including Sat Nav coordinates will be sent to you prior to arrival.

Where do I collect my keys ?

Either myself or my wife will be at the villa to greet you, provide you with keys and show you around the property.

When can we check in ?

From 5pm onwards

When do we have to check out ?

By 10am on the day of your departure

Can we stay in the villa later than the confirmed vacating time of 10am?

Please ask to see what we can do, but usually this is not possible, as the villa will need to be cleaned and prepared for the next guest.

Do you refund the deposit?

We are sorry but we don't refund the deposit. To make it easier for you the Balance is to be paid 8 weeks before your arrival

Is car hire essential?

Yes, car hire is essential for exploring and for making trips to the supermarket etc. You can hire a car at the Bergerac airport.

Car rentals

Is there car parking?

Each house has it’s own parking space for several cars

Is the kitchen fully equipped?

Our large high spec kitchens, with garden outlook have a full inventory of plates, glasses and cutlery to cater for the amount of guests sleeping in the villa. You will also find plenty of salad and serving bowls, chopping boards and sharp knives. Our villas come with a top of the range dishwasher, washing machine, microwave and American style fridge/freezer(with ice machine). Electrical items including a coffee machine, blender and robot* are also supplied. You will find basic foodstuffs (including olive oil, salt and pepper), basic cleaning products (including dishwasher tablets, laundry detergent, washing up liquid), t-towels, oven gloves and washing sponges, tin foil, cling film etc.  If there is anything you really need to be available, do please ask and we will try our hardest to have this available for you.

Are bed linen and towels provided in the villa?

Yes, all beds will be made in advance of your arrival. Hand towels will be provided in each bathroom in addition to one set of towels per person – small towel, bath towel and pool towel. Linen is proved each week.

Are all the bedroom en-suite?

All bedrooms are en-suite.

Are there shutters or black out blinds?

No. Light curtains are provided in all rooms. If travelling with young children you may want to consider bringing your own travel blackout blind.

Do you supply toiletries in the bathrooms and cleaning products, etc?

All bathrooms and the kitchen come with hand soap and loo paper. The kitchen is supplied with cleaning products and bin bags. You will not need to buy anything other than food

Is there a TV and DVD player?

Yes both are provided and the TV comes with a selection of satellite free-view channels.

Is there a landline and Wi Fi?

We do not have a landline but Wi Fi is provided.

Is there somewhere to dry laundry?

Yes we have a clothes line in the garden.

Is there an iron, ironing board and hairdryer at the villa?

Yes – they are included.

And what about a BBQ?

Yes Weber charcoal BBQ is provided and situated in the covered patio area. The BBQ is large enough to cope with the demands of all the houseguests and the table big enough for everyone to sit around.

And what about kids toys? Do you provided DVDs, books or indoor and outdoor games?

We provide a long list of Tv Show and Movies for children and adults with the Home Theatre. We also provide a library of books (this depends on the house). Each house also has a ping-pong table, volley/badmington net and petanque balls, but no specific books or toys are availalbe

We see there are ponies at the villa, can we ride them?

We can walk your kids around on the ponies but it is not possible, by French law, to ride them unattended. We provide helmets and safety jackets.

Are bikes provided?

We use an affordable local bike renter

Can you recommend/arrange babysitters?

Yes, we can. Please discuss your requirements with us.

How regular is the cleaning or is it just on departure?

The villa will be fully cleaned prior to your arrival. We can arrange a mid stay clean at a cost. A change of linen is supplied every Saturday.

Local amenities ?

We are a short drive (5 minutes) to Vergt where you will find a Spar, a large hypermarket, a restaurant with a lovely garden, a taxi rank, bakeries, cafes, post office, bank machine, petrol station, pharmacy etc.

Is there any taxi service?

Yes, please discuss your requirements with us and we can book direct with a local driver. We can also organise taxis to and from airports, but it would be easier for your stay if you hired a car.

Where can I read more about the local activities?

Please check our guide for more information

How can I contact you ?

Our mobile number is 0033 (0)689239898 and email is gneale at mac dot com

What are your rates?

The availability is shown on each houses detail page

Do you have a wine tour suggestion ?

We suggest a short wine tasting tour of four nearby wine growers. See our guide/locatr for more information

Is a breakage deposit payable?

You will need to provide us with a cheque/cash for £400 per house. This will be destroyed/returned after your departure should everything be left in the same condition as was found

Is an information pack provided at the property?

Yes, you will have a welcome pack at your disposal. This includes information on local places of interest, excursions, activities, supermarkets and other shops, what to do in a medical emergency, instructions for all the white goods etc. If there is something you would like to know prior to making your booking, please do not hesitate to contact us.

Is the villa air conditioned?

The Grange and the Cottage are naturally cool and the Orangerie has beautiful cool covered areas, at the moment we do not provide air conditioning

Is there heating in the house ?

Yes each house is heated and it's included in the weekly rate unless stated otherwise

Is the pool child / disabled friendly?

The Grange and Cottage heated pools have full width steps making it ideal for kids and those needing assistance, and are equipped with electric hard shutters.

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