Terms of Service

1. Acceptance of Terms

By accessing and using the Dezie Manor and Gardens website and booking services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

2. Description of Services

Dezie Manor and Gardens provides online booking and reservation management for holiday accommodation in the Dordogne region of France. Our services include property information, availability checking, secure payment processing, customer support, and property management.

3. Booking and Reservations

3.1 Booking Process

All bookings are subject to availability and confirmation. A booking is not confirmed until you receive a confirmation email from us with your booking reference number.

3.2 Payment Terms

Payment is required at the time of booking or as specified in your booking confirmation. We accept major credit cards and other payment methods as indicated on our website.

3.3 Cancellation Policy

Cancellation policies vary by property and booking type. Please refer to your specific booking confirmation for detailed cancellation terms. Generally:

• Cancellations made more than 30 days before arrival may be eligible for a full refund
• Cancellations made 14-30 days before arrival may be eligible for a partial refund
• Cancellations made less than 14 days before arrival are typically non-refundable
• Force majeure events may be subject to special cancellation terms

4. User Responsibilities

By using our services, you agree to:

• Provide accurate and complete information when making bookings
• Respect the properties and their contents during your stay
• Comply with all local laws and regulations
• Follow any specific house rules provided for each property
• Notify us immediately of any issues or damages
• Respect quiet hours and neighbor considerations
• Leave the property in the same condition as found

5. Property Rules and Regulations

• No smoking inside properties (designated outdoor areas may be available)
• No pets unless specifically permitted and arranged in advance
• Maximum occupancy limits must be strictly observed
• Quiet hours from 22:00 to 08:00
• Proper disposal of waste and recycling
• No commercial activities or events without prior approval
• Respect for the natural environment and wildlife

6. Liability and Insurance

6.1 Guest Liability

Guests are responsible for any damage to the property or its contents during their stay. We reserve the right to charge for repairs, replacements, or additional cleaning if necessary.

6.2 Travel Insurance

We strongly recommend that all guests obtain comprehensive travel insurance covering cancellation, medical expenses, and personal liability.

6.3 Our Liability

Our liability is limited to the amount paid for your booking. We are not liable for any indirect, incidental, or consequential damages.

7. Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters or extreme weather conditions
• Government actions or restrictions
• Public health emergencies
• War, terrorism, or civil unrest
• Utility failures or infrastructure issues

In such circumstances, we will work with you to reschedule your stay or provide appropriate refunds where possible.

8. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of our services and explains how we collect, use, and protect your information.

9. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Dezie Manor and Gardens or its licensors and is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, or create derivative works from this content without our express written permission.

10. Prohibited Uses

You may not use our services for any unlawful purpose or in any way that could damage, disable, overburden, or impair our servers or networks. Prohibited activities include:

• Attempting to gain unauthorized access to our systems
• Interfering with the proper functioning of our website
• Transmitting viruses or malicious code
• Harassing or threatening other users or staff
• Making false or fraudulent bookings

11. Termination

We may terminate or suspend your access to our services immediately, without prior notice, for any reason, including breach of these Terms. Upon termination, your right to use our services will cease immediately.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of France. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of France.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the new Terms.

14. Contact Information

If you have any questions about these Terms of Service, please contact us: